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Terms & Conditions

Terms and Conditions

PARTY HARD TRAVEL

  • These terms
      1. What these terms cover. These are the terms and conditions which govern the sale of single event tickets (“Event Tickets”) and packages comprising tickets to multiple events (“Event Packages”) by us. 
      2. Why you should read them. Please read these terms carefully before you make a booking with us. These terms tell you who we are, how we will provide Event Tickets or Event Packages to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 
  • Information about us and how to contact us
      1. Who we are. We are TBG Travel Group Limited trading as Party Hard Travel a company registered in England and Wales. Our company registration number is 13907523 and our registered office is at We Work, 10 York Road, London, Greater London, United Kingdom, SE1 7ND. 
      2. How to contact us. You can contact us by email at [email protected] or by writing to us at Party Hard Travel, 10 York Road, London, SE1 7ND.
      3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. 
      4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  • Your booking
      1. Your agreement when making a booking.  When you make a booking with us, the first named person on the booking agrees on behalf of all persons named on the booking that he/she:
        1. has read these terms and has the authority to and does agree to be bound by them; 
        2. is over 18 years of age and that all persons named on the booking are also over 18 years of age (in certain circumstances we may be able to accept bookings from individuals that are 17 years of age, please see clause 14 for further information);
        3. where placing an order for services with age restrictions, he/she and all members of the party are of the appropriate age to purchase those services;
        4. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); and
        5. accepts financial responsibility for payment of the booking on behalf of all persons named on the booking.
  • Our contract with you
      1. How we will accept your booking. Our acceptance of your booking will take place when we send you a booking confirmation email that will confirm the details of your booking, at which point a contract will come into existence between you and us, governed by these terms. 
      2. Your booking reference. We will assign a reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.
      3. Your responsibility to check your documents. It is your responsibility to check the booking confirmation and any other documents we send you carefully and to let us know immediately in the event of any error or inaccuracy, as it may not be possible to make changes later. Please ensure that the names on the booking confirmation exactly match the names as spelt in your passport as, for certain events, this name may need to be printed on your ticket and ID may need to be shown on arrival to enter the event.    
      4. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you. This might be because the Event Ticket or Event Package is no longer available, or because we have identified an error in the price or description of the Event Ticket or Event Package. 
  • Price and payment for your Event Ticket or Event Package
    1. Where to find the price for the Event Ticket or Event Package. The total price of the Event Ticket or Event Package (which includes VAT) will be the price indicated on our website when you placed your booking. All of our prices are quoted and are payable in GBP. If your bank imposes any charges on your for making payments to us in GBP, you will be responsible for and will be required to pay those charges. We take all reasonable care to ensure that the price of the Event Ticket or Event Package advised to you is correct. However please see clause 5.2 for what happens if we discover an error in the price of the Event Ticket or Event Package you booked. 
    2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Event Tickets or Event Packages we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price of the Event Ticket or Event Package at your booking date is less than our stated price, we will charge the lower amount. If the correct price of the Event Ticket or Event Package at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
    3. When you must pay. When you must pay depends on when you booked, and the type of Event Ticket or Event Package you have booked: 
      1. Event Tickets:
        1. In order to make a booking of an Event Ticket, you are required to make full payment for your Event Ticket at the time of booking.
      2. Event Packages:
        1. Pay in 3 Option: During the winter months (October to March) we offer a ‘pay in 3’ payment plan, in which the cost of your Event Package will be split over three monthly payments, as follows:
          1. Month 1: you will be required to pay a £30 deposit (or any other deposit amount that is communicated to you before you place your booking) to place your booking. 
          2. Month 2: you will be required to pay a further £30 towards your Event Package. 
          3. Month 3: The final balance of your Event Package will be due.

If you opt for the ‘pay in 3’ payment plan, the applicable payment amounts and payment due dates will be confirmed to you, at the time of booking.

  1. All other Event Package bookings: For all other Event Packages, our payment terms are as follows: 
    1. In order to make a booking with us, you must pay a £30 deposit (or any other deposit amount that is communicated to you before you place your booking) at the time of booking. For some Event Packages it may be necessary to make full payment at the time of booking.
    2. If you have paid a deposit, the balance of the cost of your Event Package is payable not less than 2 weeks before the first event that forms part of your Event Package. 
    3. If you make a booking within 2 weeks of the first event that forms part of your Event Package, you must make payment of the full amount of the Event Package at the time of booking.
  1. If you fail to pay the balance by the due date, we are entitled to assume that you wish to cancel your booking and we shall apply the applicable cancellation charge in accordance with clause 7.2
  1. Local charges not included in the price. The price of the Event Ticket or Event Package includes all government taxes, as applicable at the time of booking, that do not have to be paid locally. Those that have to be paid locally by you are extra and are your responsibility. You will be advised of the amount of any such local charges where known by us at the time of booking.
  • Your rights to make changes to your confirmed Event Ticket or Event Package
      1. How to request a change. If, after we have issued you with a booking confirmation, you wish to make a change to your booking, please contact us by email, stating your booking reference number. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Event Ticket or Event Package or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change (such as an increased price) are unacceptable to you, you may want to cancel your booking (see clause 7– if you wish to cancel your booking).
      2. Our amendment fee. Where your requested change can be met, you must pay all costs and charges incurred or imposed by any of our event suppliers, together with an amendment fee of £30 per change per booking before the change can be made.
      3. Name changes. We are only able to process changes to the name of the lead booker, or any other person, on a booking of an Event Ticket or Event Package, where there has been a genuine spelling (or other) error made at the time of booking. Name changes for any other reason are not permitted and may result in the cancellation of your booking, please see clause 10.2 for further information.
      4. Not all bookings can be amended. Please note that certain bookings cannot be changed or transferred after they have been confirmed and any change could incur a cancellation charge of up to 100% of the cost of the Event Ticket or Event Package and require you to re-book.
  • If you wish to cancel your confirmed Event Ticket or Event Package
    1. Your right to cancel your booking. 
      1. You may cancel your confirmed booking at any time prior to the date of your event (for Event Tickets) or the first event that forms part of your Event Package. If you wish to do so, your notice of cancellation will only take effect when we receive it. 
      2. Cancellation charges will apply (as set out at clause 7.2, unless you are advised of any different cancellation charge that apply, at the time of booking). In calculating the cancellation charges at clause 7.2, we have taken account of expected cost savings and the generation of income from alternative deployment of the Event Ticket or Event Package, to the extent this is likely to be achievable for your booking. 
      3. For some bookings, including those for which full payment is required at the time of booking, 100% cancellation charges apply from confirmation of your booking. 
      4. Where the cancellation charge in clause 7.2 is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges which are not refundable.
    2. Cancellation charges. 
      1. Event Tickets. For Event Tickets, 100% cancellation charges apply from the confirmation of your booking, due to the limited flexibility imposed by our suppliers for single event tickets.. 
      2. Event Packages:
Number of days before the date of the first event that forms part of your Event Package, when notice of cancellation is received by us Applicable cancellation charges, as a % of the total booking cost
14 days or more Loss of deposit
Less than 14 days 100%
  1. No cooling off period. Please note that you do not have a legal right to change your mind and cancel your booking within 14 days and receive a refund. This right, under the Consumer Contracts Regulations 2013, does not apply to the sale of event tickets.
  2. Events you are unable or choose not to attend. We are not responsible for refunding the cost of your Event Ticket or Event Package if you are unable, or decide not, to attend an event (whether because your flight is cancelled, you (or one of your party) misses your flight, you decide to travel home early or otherwise).
  3. How to contact us if you wish to cancel. To cancel your confirmed booking, please let us know by doing one of the following:
    1. Email. Email us at [email protected].
    2. By post. Write to us at or by writing to us at Party Hard Travel, 10 York Road, London, SE1 7ND. 

When contacting us to cancel, please provide your name, home address, booking reference number and, where available, your phone number and email address

  1. How we will refund you.  If you are entitled to a refund, we will refund you the price you paid for the Event Ticket or Event Package (less the applicable cancellation charge), by the method you used for payment. 
  • Our rights to make changes to or cancel your confirmed Event Ticket or Event Package
      1. We can cancel your booking if you do not pay. We have the right to terminate your booking if you fail to pay the balance of the cost of your booking on time, as communicated to you at the time of booking.
      2. We can cancel your booking if you do not meet any other requirements. We have the right to terminate your booking if you fail to meet any other requirements applicable to your booking (e.g. if you fail to provide a signed Parental Consent Form, where one is required). 
      3. Changes or cancellation due to Events Beyond Our Control. If we have to significantly change or cancel your booking due to Events Beyond Our Control (see clause 12), we regret to inform you that we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result, except and to the extent we manage to recover any such monies from our suppliers. You are required to purchase travel insurance which provides cover for your costs where we have to cancel your booking in these circumstances. 
      4. Our liability where we make a significant change or cancellation. Where we are required to significantly change or cancel an event for any reason which is within our reasonable control and where we cannot provide you with a suitable alternative, a full refund of all monies paid for that event will be made to you.
  • If there is a problem during an event
      1. How to tell us if you have a problem before or during an event. If you have a complaint about your Event Ticket or Event Package, you must tell us straight away, via the Party Hard App or by contacting one of our local representatives. It is only if you do this that we will have the opportunity to put matters right before or during the event.
      2. If you are still unhappy after an event. If you have a complaint or claim that you wish to pursue, please write to us within 28 days of your event. Your complaint or claim will be investigated, and a full reply sent to you as soon as possible. As our investigations often involve obtaining information from overseas, it may take a few weeks.
  • Events, tickets and admission
      1. Ticket restrictions. Tickets may be subject to restrictions on entry or use. Any restrictions will be communicated to you before you book your Event Ticket or Event Package. It is your responsibility to ensure that you have read and understood all information provided to you about your Event Tickets or Even Packages, during the booking process and to ensure you comply with any applicable restrictions.
      2. Ticket resale and transfer. You must not resell or transfer your Event Ticket or any part of your Event Package, where it is either prohibited by law or by the relevant event provider to do so. If you sell or transfer your Event Ticket or any part of your Event Package where you are prohibited from doing so, your ticket(s) may be cancelled without refund. 
      3. Event timings and programme changes. Advertised event start times are subject to change, at the relevant event provider and/or artist’s discretion. The event provider has the right to change the event programme due to circumstances beyond its control. Where such changes are minor, neither we nor the event provider will be obliged to provide any refund or compensation. Where a change is significant, the provisions of clause 8 will apply. 
      4. Venue terms & conditions. You must adhere to the event provider’s and (where different) venue’s terms and conditions, including entry requirements. Please contact the venue or event provider directly if you have any questions regarding entry or other restrictions.
      5. Refusal of entry or removal from the venue. The event provider reserves the right to refuse you entry to the venue, or to remove you from the venue, if you breach any venue or event provider terms and conditions, if your behaviour is unacceptable, for reasons of public safety or on other reasonable grounds. If you are refused entry to or removed from a venue for any such reason, you will not be entitled to a refund.
  • Our responsibilities to you
      1. Our responsibility. We have a duty to select event providers with reasonable skill and care. We have no liability to you for the actual provision of the event(s) for which you have purchased an Event Ticket or Event Package, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the event provider with reasonable care and skill, we will have no liability to you for anything that happens at the event or any acts or omissions of the event provider or others. 
      2. Losses caused by the person affected or unconnected third parties. We will not be responsible for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost or other sum or claim of any nature whatsoever which results from: 
        1. the act(s) and/or omission(s) of the person(s) affected; or
        2. the act(s) and/or omission(s) of a third party not connected with the provision of your Event Ticket or Event Package and which were unforeseeable or unavoidable; 
      3. Services that do not form part of your contract. We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that the event provider or any other supplier agrees to provide for you, where the services or facilities are not advertised in our website as forming part of your booking and we have not agreed to arrange them as part of our contract.
      4. Unforeseeable losses. We are not responsible for unforeseeable losses. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you, or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any expenses or losses that relate to or arise from any business (including without limitation, self-employed loss of earnings), or any indirect or consequential loss of any kind.
      5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
      6. Limits to our liability. We limit the amount of compensation we may have to pay you if we are found liable to you, as follows:
        1. loss of and/or damage to personal possessions and money during an event: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss, because you are required to have adequate insurance in place to cover any losses of this kind.
        2. Claims not falling under (a) above and which don’t involve injury, illness or death: The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. 
  • Your responsibilities
      1. Travel insurance. You must purchase adequate travel insurance. It is your responsibility to ensure that you purchase travel insurance that is suitable and adequate for your particular needs, ensuring it protects you against cancellation, medical and repatriation expenses, personal liability claims and any wider activities you may be undertaking while you are away (including but not limited to skiing). Please read your policy details carefully. If you choose not to obtain adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
      2. Travel advice. For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
      3. Your interactions with us. We expect you to interact with us in a polite and reasonable manner at all times. We do not tolerate any abuse of our staff, event partners or any other person associated with your Event Ticket or Event Package. Should you engage in any such behaviour your Event Ticket or Event Package may be cancelled without refund. 
      4. Behaviour. You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we and the relevant event organiser reserve the right to terminate your Event Ticket or Event Package immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to us or the event organiser at the time. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with us.
      5. Passports & Visas. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to the location(s) in which your Event Ticket or Event Package is taking place. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you must check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. 
      6. Workers Events Pass. Please note that if you make a booking of a Worker Events Pass with us, we are agreeing to provide you with the event tickets (and any wider benefits, such as discounts) specifically advertised by us as forming part of the Workers Events Pass, only. While we may provide you with details of companies in the local area who can assist you in finding work, we are not an employment agency. We do not provide work finding services of any nature and we are not responsible for finding (or helping you to find) any work opportunities.  
  • Events Beyond our Control
      1. What are Events Beyond Our Control.  In these terms, “Events Beyond Our Control” means a situation which is beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. 
      2. Our responsibility for Events Beyond Our Control. Except where otherwise stated in these terms, we have no liability including for compensation, costs and expenses where the performance or delivery of a booking is prevented or affected by Events Beyond Our Control.
  • Travellers under the age of 18
      1. We can accept bookings from individuals who are 17 years of age, in limited circumstances and subject to certain conditions. For Event Tickets and Event Packages taking place in Albufeira, Kavos, Malia, Malta and Zante, we are able to accept bookings from individuals who are 17 years of age, provided:
        1. the lead booker on the relevant booking is over 18 years of age; and
        2. the 17 year old booker provides to us, prior to departure: (1) a completed copy of our Parental Consent Form, signed by their parent or guardian; and (2) a copy of a signed and photographic ID for the parent or guardian who has signed the Parental Consent Form. Please note, this is required to validate that the individual who has signed the Parental Consent Form is your parent or guardian. We only store and use the copy of the ID for this purpose and permanently delete our copy of the ID at the end of the relevant season. 
  • How we may use your personal information
      1. How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy.
  • Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 
    3. Nobody else has any rights under this contract. This contract is between you and all persons named on the booking, and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 16.2. Neither of us will need to get the agreement of any other person in booking to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of your booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of your booking in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of your booking in either the Northern Irish or the English courts.